FAQ and Policies
Frequently Asked Questions
- What is Colton's Critter Kitchen?
Colton's Critter Kitchen is a pet food brand dedicated to providing high-quality, all-natural freeze-dried treats for your beloved pets. Founded by 8-year-old Colton, who has a deep passion for animals, our brand combines his love for pets with his interest in learning about entrepreneurship.
- What makes your freeze-dried pet treats special?
Our freeze-dried pet treats are made from premium, all-natural ingredients and undergo a unique freeze-drying process that preserves their nutritional value and flavor. We avoid artificial additives, preservatives, and fillers, ensuring that each treat is as wholesome and nutritious as possible.
- Are your products safe for all pets?
Yes, our products are formulated to be safe for most pets. However, it's important to follow the feeding guidelines provided and consult with your veterinarian if your pet has specific dietary needs or health conditions.
- How should I store the freeze-dried treats?
Store our freeze-dried treats in a cool, dry place, away from direct sunlight and moisture. Keeping them in an airtight container will help maintain their freshness and prevent them from becoming soggy.
- How can I place an order?
You can place an order directly through our website. Simply browse our product selection, add your desired items to the cart, and proceed to checkout. We offer various payment options for your convenience.
Return Policy
No Returns Accepted
At Colton's Critter Kitchen, we take great pride in the quality of our products. Due to the nature of our pet treats and to ensure the safety and satisfaction of all our customers, we do not accept returns on any purchases.
Order Confirmation
Please review your order carefully before completing your purchase. If you have any questions or concerns about your order, contact us before finalizing your purchase.
Damaged or Defective Items
If you receive a product that is damaged or defective, please contact our customer support team immediately. Provide your order number and details about the issue, and we will work with you to resolve the problem promptly. We may offer a replacement or refund at our discretion for items that are defective or damaged during shipping.
Contact Us
If you have any questions regarding our return policy or need assistance with a damaged or defective product, please reach out via our Contact Page. We're here to help!
Thank you for your understanding and for supporting Colton's Critter Kitchen.
Shipping Policy
Shipping Timeframe
At Colton's Critter Kitchen, we are committed to getting your orders to you as quickly as possible. All orders are processed and shipped within 3-5 business days from the date of purchase.
Shipping Rates
Shipping rates are calculated based on the size and weight of your order, as well as the shipping destination. Shipping costs will be displayed at checkout before you finalize your purchase.
Delivery Time
Delivery times vary depending on your location and the shipping method selected at checkout.
Shipping Address
Please ensure that you provide an accurate and complete shipping address when placing your order. We are not responsible for delays or losses/issues resulting from incorrect or incomplete addresses.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on the carrier’s website.
Shipping Restrictions
Currently, we only offer shipping within the United States. We are working on expanding our shipping options and hope to provide international shipping in the future. Please check back for updates.